Privacy Policy

Introduction

pedigrlegr B.V. (registration number M66325145, VAT NL855474152B02) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you use our mobile mechanic services or visit our website at pedigrlegr.life.

As the Data Controller, pedigrlegr ensures compliance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. We process your data based on legitimate business interests and your consent where required.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, vehicle information, and service history. We collect this information when you contact us for services, book appointments, or interact with our website.

We also collect technical data automatically through cookies and similar technologies, including your IP address, browser type, device information, and website usage patterns. This helps us improve our services and website functionality.

Additionally, we may collect payment information, service location data, and communication records to provide our mobile mechanic services effectively and maintain proper business records.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide mobile mechanic services you have requested
• Legitimate Interests: For business operations, service improvement, and customer support
• Consent: For marketing communications and optional data processing
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. Your personal data is used primarily to deliver our mobile mechanic services and maintain our customer relationship.

Specifically, we use of your data includes: scheduling and performing automotive services at your location, communicating about appointments and service updates, processing payments and maintaining financial records, improving our services based on customer feedback, and ensuring compliance with legal and regulatory requirements.

We may also use your information to send service reminders, safety notifications, and relevant updates about our mobile mechanic services, always respecting your communication preferences.

Data Sharing and Third Parties

pedigrlegr does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in delivering our mobile mechanic services, including payment processors, scheduling systems, and professional advisors.

All third-party service providers are bound by strict confidentiality agreements and data protection requirements consistent with GDPR standards. We ensure they only process your data for specified purposes and under our instructions.

We may also disclose your information when required by law, to protect our rights, or in connection with legal proceedings, always ensuring such disclosures comply with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Customer service records are typically retained for 7 years in accordance with Dutch business record-keeping requirements.

Marketing data is retained until you withdraw consent or we determine it is no longer relevant. Website analytics data is anonymized and retained for up to 26 months to help us improve our services.

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month as required by GDPR.

Data Security

pedigrlegr implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, access controls, and regular security assessments.

We use industry-standard security protocols and regularly update our systems to protect against emerging threats. Our staff receives regular training on data protection and security best practices.

While we strive to protect your personal data, no internet transmission or electronic storage is 100% secure. We encourage you to take steps to protect your personal information when communicating with us online.

International Data Transfers

As pedigrlegr operates primarily within the Netherlands and European Union, your personal data is generally processed within the EU/EEA region, ensuring GDPR protection standards apply.

In cases where data transfer outside the EU/EEA is necessary (such as for certain cloud services), we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings. Some cookies are essential for website functionality, while others require your consent.

Children's Privacy

Our mobile mechanic services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without appropriate parental consent.

If you believe we have collected personal data from a child under 16, please contact us immediately so we can take appropriate action to remove such information.

Changes to This Privacy Policy

pedigrlegr may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal data. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Information

If you have questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about data protection matters, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.